Thank you for visiting our website. We are committed to protecting and respecting your privacy.
This Privacy Policy sets out the basis on which we process any personal information we collect about you or that you provide to us.
We may change this Privacy Policy from time to time, so please check back frequently.
About Us
This website is operated by Francis Louis (Exeter) Limited. For the purposes of UK data protection law, the data controller is:
Francis Louis (Exeter) Limited
Francis Louis House, Belmont Road, Exeter, EX1 2HF
Information We Collect About You
We collect and process the following information:
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Information you provide – when you fill out forms on our website or contact us via email or phone, such as name, address, email, and phone number.
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Information we collect automatically – including your IP address, device information, and browsing behaviour.
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Information from other sources – e.g., details from property portals when you contact us via such platforms.
How We Use Your Personal Information
We use your personal information for the following purposes:
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Providing services – responding to your inquiries and processing transactions.
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Marketing and advertising – sending you information about relevant services.
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Service improvements – updating you on service changes and improving website security.
Legal basis for processing includes:
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Consent – You can withdraw consent anytime by emailing
This email address is being protected from spambots. You need JavaScript enabled to view it. . -
Performance of a contract – If necessary for fulfilling agreements.
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Legitimate interests – To run and promote our business.
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Legal obligations – Compliance with laws and regulations.
Sharing Your Personal Information
We may share your data with:
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Landlords, tenants, vendors, and purchasers – When necessary for transactions.
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Business partners and suppliers – To facilitate services.
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Regulatory authorities – If required by law.
Data Storage and Security
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Data is stored within the European Economic Area (EEA).
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While we implement security measures, data transmission over the internet is not 100% secure.
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Retention periods vary based on the nature of the information.
Cookies
We use cookies to enhance your browsing experience. By using our website, you agree to our cookie policy.
Types of cookies:
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First-party session management – For website functionality.
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Third-party session management – For integrations like YouTube and Vimeo.
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Functionality cookies – To remember preferences.
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Interest-based advertising cookies – To personalise ads.
More information on managing cookies:
Your Rights
You have the right to:
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Opt out of marketing communications.
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Access, restrict, delete, or request a copy of your personal data.
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Raise concerns with the Information Commissioner’s Office (ICO).
For requests, contact:
Contacting Us
Francis Louis House, Belmont Road, Exeter, EX1 2HF
Email:
For complaints, contact the Information Commissioner’s Office (ICO):
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Updated: 23 August 2019
